Refund policy

Refund and Exchange Policy

Items must be returned within 7 days of receiving your order, in original condition — unused, unwashed, unworn, with all tags and packaging intact. We reserve the right to refuse returns if items do not meet these conditions or are damaged due to improper care. Approved refunds will be processed within 30 business days.

For returns or exchanges sent by mail, we recommend using a tracked shipping service, as we are not responsible for lost or untrackable parcels. Please include your name, address, and order number with the return package.

To start a return or exchange, email us at lemaisonjoie@gmail.com with your order number.

 

International Orders

There will be strictly no refunds or exchanges for international orders unless there is clear proof of a manufacturing fault.

 

Unclaimed or Returned Parcels

Unclaimed parcels, refused shipments, or those returned to us due to inaction, absence, or incomplete recipient information are not eligible for refunds. This includes:

  • Missed deliveries

  • Uncollected items held at courier collection points or lockers

  • Parcels returned due to failed contact attempts

If a parcel is returned to us due to a failed delivery, we will contact you to arrange re-shipping. Additional shipping fees will apply.

By placing an order with Le Maison Joie, you acknowledge and agree to these terms.



Colour Discrepancies

We do our best to ensure our product photos reflect true colours, but please note that screen settings, lighting, and device types may cause slight variations. These minor differences are not considered defects, and we appreciate your understanding.