Refund and Exchange Policy

Refund and Exchange Policy

Items must be returned within 7 days of receiving your order, in original condition — unused, unwashed, unworn, with all tags and packaging intact. We reserve the right to refuse returns if items do not meet these conditions or are damaged due to improper care. Approved refunds will be processed within 30 business days.

For returns or exchanges sent by mail, we recommend using a tracked shipping service, as we are not responsible for lost or untrackable parcels. Please include your name, address, and order number with the return package.

To start a return or exchange, email us at lemaisonjoie@gmail.com with your order number.


Colour Discrepancies

We do our best to ensure our product photos reflect true colours, but please note that screen settings, lighting, and device types may cause slight variations. These minor differences are not considered defects, and we appreciate your understanding.